Frequently Asked Questions

Q. I did not receive the activation email. What should I do? A. First, check your Spam folder. If the email is not there, contact your tenant administrator and ask them to resend an invitation from the team management section.

Q. My activation link no longer works. A. Activation links are single-use. Ask your administrator to send you a new one.

Q. I am logged in but I cannot see the module I need. A. Access to modules depends on your role and the modules enabled on your subscription. Contact your Tenant Admin to have them review your permissions or activate the relevant module.

Q. Can I have multiple organizations under the same email address? A. No, each email address is associated with a single account. Use a separate email address for each organization.

Q. Is Google sign-in mandatory? A. No. You can sign in with your email and password, or with Google — your choice.

Q. Does changing the language selector change the language for all users? A. No, the language setting is individual: it applies only to your own session.