Client-side inspection

The customer receives a secure link (valid for 48 hours) via WhatsApp or email and accesses a simple interface, with no account required.

Journey via the web link (/recheck/[id])

1. Start: the customer opens the link and views the instructions.
2. Overall photo: a full-view photo of the product is taken.
3. Form: answers to the questions defined in the template (general condition, functioning, accessories present, etc.).
4. Damage: for each piece of damage identified, the customer fills in:
   • the location on the product,
   • the type of damage (scratch, dent, crack, stain, missing part, malfunction),
   • a photo of the damage.
5. Summary: review of the entered information before confirmation.
6. Confirmation: validation of the inspection — the report is generated automatically.

Journey via WhatsApp (conversational bot)

If WhatsApp is configured, the customer can complete the entire inspection directly in their messaging app, without opening a browser:

1. They receive an invitation message with a start button.
2. The bot asks them the template questions one by one.
3. They send their photos directly in the conversation.
4. Confirmation is done via a final message.

💡 Tip: The WhatsApp journey is particularly well suited to customers who are less comfortable with web forms. It produces exactly the same PDF report as the web journey.