Frequently Asked Questions

Q. The customer did not receive the inspection link. What should I do? A. Open the inspection record (/dashboard/recheck/[id]), then click "Renvoyer" to send the link again. Make sure the WhatsApp number is in international format (e.g. +33 6 …).

Q. The link expired before the customer could complete it. A. Create a new inspection for the same product. The previous link cannot be reactivated.

Q. The customer started the inspection on WhatsApp but is no longer responding. A. The platform sends automatic follow-up reminders (at 4 h and then at 12 h after the initial send). If the inspection remains stuck, you can create a new one.

Q. How do I access the PDF report for a completed inspection? A. In the inspection record (/dashboard/recheck/[id]), the PDF is available for download as soon as the status is Terminée.

Q. Can the condition at drop-off and at return be compared visually? A. Yes, from the cycle record (/dashboard/recheck/cycles/[cycleId]), a side-by-side comparison of the ENVOI and RETOUR photos is displayed automatically.

Q. Is the Recheck module available for all products? A. Yes, for products associated with an item or reference in your catalogue. If a product does not appear when creating an inspection, check that it is properly registered under Recheck > Produits (/dashboard/recheck/products).