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Rental

Cancel an unpaid subscription installment

Updated 3 months ago1 min read

Cancel an unpaid subscription installment

Go to the subscription detail in warning or in dispute: from the Rental menu

Subscriptions, then search for the rental or subscription to manage.

On the unpaid installment to cancel, click the cross in the IGNORE column. Click Confirm. The unpaid installment line then switches to CANCELLED status. Once in this status, no further payment attempt will be made for this installment. No manual attempt or catch-up batch will process this installment anymore. The subscription will revert to "ACTIVE" status if it was previously in "WARNING", or to "ENDED" if the product was returned beforehand. It will however remain in "IN DISPUTE" status (as will the associated rental) until the next successful rebill.

The invoice for this installment bears the mention "cancelled". And a credit note has been generated to accountably offset the cancelled invoice.

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