Block rental for a customer with a disputed rental

Block rental for a customer with a disputed rental If the feature is enabled, a customer who has an unpaid subscription or a rental returned in dispute in their history will not be able to subscribe to a new rental.

Go to the menu Settings > Advanced Settings In the "Blocking disputed customers" section, enable the feature. This configuration allows you to refuse a customer (identical e-mail address), who already has a rental with a dispute status, from subscribing to a new rental. Don't forget to Save

The following message will then be displayed in the back-end if you have selected a customer account with one or more existing disputed rentals. "Unfortunately this e-mail address has one or more rental(s) in dispute. Please resolve the disputed rental(s) in order to finalize the cart." The following message will then be displayed in the front office if the logged-in customer has one or more existing disputed rentals. "Unfortunately you already have one or more rentals in dispute with us. Please resolve your rental(s) in dispute in order to finalize your cart."