Configure rental cancellation reasons

To configure rental cancellation reasons, go to the Settings menu - Advanced Settings. Go to the "Cancellation reasons" block. The cancellation reasons will appear in a dropdown list for the customer or the store that cancels a rental. The reason selected by the customer will be sent by email to the point of sale; the reason provided by the point of sale will be sent by email to the customer. To add a cancellation reason, click the "+" button (add).

Enter the text of your reason. Remember to translate it into all the available languages on your platform. Select where the reason will be displayed. Your reason can be available on the front-end, and/or on the back-end. Click "Save".

If you want to define an "Other" type reason, check the "Mandatory additional information" box so that your customer/salesperson is prompted to fill in a text field in order to confirm their cancellation. On the front-end, here is what your customer will see: When they click "Cancel" a rental, a pop-in will appear, asking them to select a cancellation reason. Please note: if you have asked us to hide the cancellation button so as not to leave this option available to your customers on the front end, this feature will not be available on the front end. If your customer chooses the "Other:" reason, they will need to provide additional information to confirm their cancellation.

Configure rental cancellation emails

Go to the Administration - Emails menu. The email "Your rental has been cancelled by your point of sale" is sent to the customer when a rental is manually cancelled in the back-end. This email is only sent when cancellation reasons are configured. The email "A rental has just been cancelled by the customer" is sent to the point of sale when a customer cancels a rental on the front-end. This email is only sent when cancellation reasons are configured.

The email "Your rental has been successfully cancelled" is sent to the customer when they cancel a rental on the front-end. This email is also sent in the following 2 cases:

• When the rental is automatically cancelled by a scheduled task (in case of a delay, for example)
• In case of rental cancellation when cancellation reasons are not configured.