Configure termination and product return information to display to your customers
Configure termination and product return information to display to your customers
Configure termination and product return information to display to your customers With this configuration, you will be able to differentiate the rental termination terms to display based on the pickup method selected by the customer: in-store product pickup or home delivery of products. On the front end, the customer finds, in each of their rentals with the status "IN PROGRESS" (for which the product has been handed over), a "Terminate" button.
- Go to Settings > General configuration
Customer account pop-ins > Termination pop-in for in-store pickup Configure in this pop-in the information you wish to communicate to your customers to guide them through the termination of their rental and the return of their products in store. Two variables are available in this pop-in:
- Store name {store_name}
- Store phone number {store_phone} Front-end display for pickup type "In-store pickup"
Configure termination and product return information to display to your customers The rendering of the termination pop-in "in-store pickup" If you wish to modify the title of this pop-in, go to your front-end translations. Upon clicking OK, an email is sent to the customer to confirm the termination procedure.
Configure termination and product return information to display to your customers Configure the email "Return of your products to a pickup point" You can include in this email the information communicated on the front end, which will allow the customer to keep a record in their email inbox of the termination procedure. Example: Hello {firstname} {lastname}, You have decided to end your rental. Thank you for the trust you have placed in us and we hope that your experience with our service has been fully satisfying. In order to proceed with the definitive termination of your rental, please bring your product back to one of our stores as soon as possible. Don't forget to bring a valid ID. See you soon. Rendering of the email "Return of your products to a pickup point"
Configure termination and product return information to display to your customers 2. Go to Settings > General configuration
Customer account pop-ins > Termination pop-in for home delivery Configure in this pop-in the information you wish to communicate to your customers to guide them through the termination of their rental and the return of their home-delivered products. Front-end display for pickup type "Home delivery" The rendering of the termination pop-in "Home delivery". If you wish to modify the title of this pop-in, go to your front-end translations.
Configure termination and product return information to display to your customers Upon clicking "Request return", an email is sent to the customer to confirm the termination procedure AND a return request is created in your logistics. A confirmation message is displayed to the customer following their request. If you wish to modify this confirmation message, go to your front-end translations.
Configure termination and product return information to display to your customers When the customer clicks "request return" on the front end, an email is sent to the customer to confirm the termination procedure. Configure the email "Return of your home-delivered products". You can include in this email the information communicated on the front end, which will allow the customer to keep a record in their email inbox of the termination procedure. Example: Hello {firstname} {lastname}, You have decided to end your rental. Thank you for the trust you have placed in us and we hope that your experience with our service has been fully satisfying. In order to proceed with the definitive termination of your rental, please send your products back to us as soon as possible. If the return shipping costs are covered by us, you will receive a return label for your parcel very soon. See you soon.
Configure termination and product return information to display to your customers Rendering of the email "Return of your home-delivered products" A return request is also created in your logistics and is visible in the rental record. The return request is simultaneously and automatically created in the logistics section — all you need to do is wait for the product to be returned in order to process it.
Configure termination and product return information to display to your customers The home delivery rental for which termination has been requested by the customer finally switches to the status "awaiting return". You have the option to cancel this return request if the customer asks you to do so. Confirm the cancellation of the customer's request in order to remove it from their rental history and from logistics.
Configure termination and product return information to display to your customers If you cancel the request, the rental will revert to the status it was in previously, for example IN PROGRESS.