Configure recurring payments

Available with PRO and EXPERT plans Go to the Settings - My Activity menu If you have checked the rental type: by subscription, you will see a "Recurring payments configuration" block. The maximum number of attempts for recovering a scheduled payment. We recommend a maximum of 4 attempts per monthly instalment.

Each day, a program goes through all scheduled payments in order to request your PSP to charge your customers' payment methods for the amount of the current rental if the anniversary date has been reached. It is possible that your PSP may not be able to charge the scheduled amount to the payment method of some of your customers. The funds in the bank account may be insufficient. The customer may have reported their card lost or stolen, or the bank card may have expired. A distinction must be made between so-called permanent errors and so-called temporary errors. For more information on the different errors a PSP can return, please refer to this article. By defining a maximum number of attempts for recovering a monthly payment, you allow the program to retry the charge of the rental amount several times in the event of a failure due to a temporary error only. You thereby increase your chances of recovering the monthly amount that is owed. In all cases, your customer will receive an email every time a scheduled payment could not be processed, giving them the opportunity to regularise their situation or to update their payment method. Warning: your PSP may charge fees associated with each submission of a payment request to your customers' payment methods, whether successful or failed. Planning multiple charge attempts may therefore represent an additional cost without guaranteeing payment success.

The interval in days between each attempt By defining this interval, you tell the program how many days must pass between each charge attempt for an instalment that has failed payment. This allows your customer to regularise their situation after being informed by the email indicating that their payment has failed, by updating their payment method in their customer account on your website or by regularising their bank account. An interval that is too short between two attempts may cause a systematic failure of the charge. We recommend an interval of 3 days between each attempt.

Practical configuration example The configuration example presented to you in the remainder of this article gives you the payment timeline for a customer who started their subscription rental on March 10th, with a configuration of 4 maximum attempts, and 3 days interval between each attempt. 1 - First charge attempt: on April 10th - temporary payment failure 2 - Second charge attempt: on the 13th of the month - temporary payment failure 3 - Third charge attempt: on the 16th of the month - temporary payment failure 4 - Fourth charge attempt: on the 20th of the month - temporary payment failure There will be no further charge attempt for this customer, the rental will not be paid for the month of April. The rental and the subscription then move to Dispute status. To find out more about the dispute status, click here. If one of the charge attempts succeeds, the subsequent ones will of course not take place.

Don't forget to "Save" your configuration