Record a product return and complete a rental in store

Record a product return and complete a rental in store

Go to the page of the rental for which you want to record a product return. Click the "Return a product" button in the right-hand menu. For each product line, click the "Check condition" button. Select the option corresponding to the condition in which the item is returned to you. By default, the option "the product is intact and can be re-rented" is selected.

Depending on the option chosen, the received item will have a different status.

• If you choose the option: The product is intact and can be re-rented, the item will move to the status "In stock"
• If you choose the option: The product is damaged but repairable, the item will move to the status "Under repair"
• If you choose the option: The product is broken and cannot be repaired, the item will move to the status "Broken"
• If you choose the option: The product has been lost, the item will move to the status "Lost"

Penalties may be applied in the event of damage, breakage or loss of rented items, depending on the configuration you have set up on the platform. In this case, an informational text will indicate the amount to be charged to your customer. If you find that everything is fine for all items, you can click on "there are 7 unverified item(s)..."

After selecting the item's condition, click "Save the return". Each item subject to a penalty will be flagged with an orange alert and a note next to "The product is damaged but repairable" - Subject to a penalty of XX €. Carry out the operation for all returned items. Click the "Validate" button to complete the product return procedure. If a contract signature is required in your configuration upon product return, it will occur here, after validation. The product return will only be definitively recorded after the contract has been signed.

If you have a scanner and wish to use it, you can also click on "Scan products". This feature will allow you to:

• Scan your barcodes to make sure the returned product is the correct one (an automated check rather than a visual check)
• Scan your products one after another without closing the scanner pop-in
• Verify that you have scanned all your products

The scanner pop-in. In the product scan pop-in, you can use your device's camera to scan a barcode. If there is a scanner issue, it is possible to enter the serial number manually.

Once a product has been scanned, select its return condition in the pop-in. Then click "Save the return". When all products have been scanned, you can "Close" the pop-in.

At the end of the product verification, complete the return process by clicking "Validate". If you have enabled contract signature for the product return, the contract signature step will appear. Click "Sign the contract" and have your customer sign the contract. When the return of your products is complete, the rental changes status. The rental transitions through the status "Returned", and ends at the status:

• "Completed" if your customer has no penalties to pay
• "In dispute" if your customer has penalties to pay

Do not forget to collect any remaining amount due on the rental where applicable, such as penalties. To do so, click the "Pay" button on the automatically created penalty line. This will launch the online payment procedure that we covered during rental creation. Once the penalties have been paid, the rental will move to the status "Completed".