Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

If your general rental terms and conditions provide for it, you have the ability to charge any amount of your choice to your customer's credit card, whether the rental is ongoing or completed. Go to the rental file you want to invoice.

Click on "Invoice" on the right side of the rental file.

Configure the charge to invoice

Choose the tax rule to apply, the amount to charge excluding or including tax, and the note to display as the charge label on the invoice that will be generated.

Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

Click on Confirm to trigger the charge attempt directly on the credit card registered by the customer.

A new transaction line is created with its invoice.

You can download the invoice associated with the transaction from the transactions block at the bottom of the rental file.

If the charge was successful, the transaction has a payment status of "accepted".

The customer then receives an email informing them of the charge, its purpose and its amount.

Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

The PDF invoice includes the label of the note you entered.

The note is also visible in the comments block at the bottom of the rental file.

Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

The charge attempt for a free amount invoice may however fail if your PSP is unable to charge the customer.

The funds may be insufficient on the customer's card, their card may have expired, etc.

For more information on errors returned by your PSP, you can consult this article.

Warning: it is also possible that a maximum charge threshold is set in your PSP and that you are attempting to charge an amount exceeding this threshold. You will then see a fraud attempt error in the back office at the time of the charge attempt. Contact your PSP to increase this threshold if needed.

If the charge attempt fails, an error message is displayed.

And a transaction with a "payment failed" status is generated.

Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

You will find on the downloadable PDF invoice a mention "unpaid".

November 2024 update: rentals with an unpaid free invoice now move to "dispute" status.

Warning: this change is not retroactive for your existing rentals that had one or more unpaid free invoices at the time of the update.

This dispute status will be maintained on the rental until the charge succeeds or the invoice is cancelled.

You can retry the charge for this transaction if needed, after asking the customer to update their credit card on their subscription.

For more information on updating their card by the customer, consult this article.

The new attempt, if successful, will cause the rental to revert to its previous status before "dispute".

If it fails again, the rental will remain in "dispute" status.

Invoice and charge a free amount to a customer for a subscription rental paid by credit card (also available for date-to-date rentals with Adyen)

You can also cancel this failed transaction, which will generate a credit note to offset this unpaid invoice and will disable the available actions on this transaction.

Cancelling the failed transaction will return the rental to its previous status before "dispute".