Managing the return of rented products by mail

Managing the return of rented products by mail You will need to manage the return of rented products by mail as soon as your customer has requested to end the rental or has sent back the rented product.

Go to the Locations menu

• Logistique et Transport Select the line(s) you wish to mark as "to be returned". A yellow grouped Actions row will be created. Choose "Génération manuelle du retour produit".

Click "Valider": The return of the selected line(s) is automatically recorded in the return tab. These links now appear under the "Demandé" tab. The rental will switch to the pending return status. The rental and the shipment will remain in this status as long as the product has not been notified as returned on the platform.

You will then need to notify the actual return of the product. Once your customer has sent the product back and/or you have physically received it, click on your shipment line to display the return pop-in. Click "Contrôler l'état" in the return pop-in. Select the condition of the returned product.

Save. Then validate the return. If you wish to modify the condition of the returned product at this stage, you can click "Contrôler l'état" again. The shipment then moves to the "Traité" tab with the corresponding status. This final shipment status will automatically trigger the shipment switching to "traité" status.