Regularization of disputed subscriptions switched to warning status following payment method update by the customer

Regularization of disputed subscriptions switched to warning status following payment method update by the customer

As a reminder, a customer whose subscription is in DISPUTE status and who updates their payment method will have their subscription switched to WARNING status. See this article for more information.

Regularization of disputed subscriptions switched to warning status following payment method update by the customer

There is a program capable of attempting to debit subscriptions in warning status whose payment method was updated the previous day by the customer.

This program can be activated via a scheduled task that first attempts to debit the oldest unpaid installment, and, if successful, immediately attempts the next unpaid installment.

By default, the task is disabled in your back office. You can activate it so that it runs automatically every day at 08:00.

Click Confirm to activate the task.

Regularization of disputed subscriptions switched to warning status following payment method update by the customer

You can also run it manually by clicking the arrow.

Click Confirm to execute the task manually.

You can view the list of subscriptions for which the program attempted a debit by clicking on the history.

Regularization of disputed subscriptions switched to warning status following payment method update by the customer

Close the history once you have finished the verification.

In the event of a new debit failure despite the payment method update, the subscription reverts to DISPUTE status with the error returned by the PSP recorded.

If the error is non-definitive, you will be able to later launch the program to attempt debiting unpaid installments due to non-definitive errors associated with subscriptions IN DISPUTE.

For more information on this program, click here.

For more information on the error types from your PSP, click here.