Contracts and emails

This tutorial is only relevant if you have activated the contract signature feature. For more information on this feature, click here.

You will find in the back-end an email template called "Votre contrat est prêt pour la signature". This email is sent as soon as the signature step for which you have configured a document to be signed is reached:

• creation of a rental: document sent by email when a rental is created.
• rental extension: document sent when a rental is extended.
• product handover, product return: sent according to the terms described in steps 5 to 8 below.
• product replacement: sent according to the terms described in steps 5 to 8 in the context of a replacement procedure.

The validity period of the link in the contract signature email is 6 months. In the case of in-store handover, the link is only valid for 24 hours.

You can view the document(s) that have been sent to the customer by email on the detailed rental page in the back-end.

As long as the document has not been signed by the customer, it appears with the status "en cours de signature" in the contract downloadable from the customer record.

You can resend documents with status "en cours de signature" to your customer from the rental page at any time.

The sending of the withdrawal contract signature email in the case of home delivery is automatic as soon as you set the rental to "expédiée" at the logistics level.

The sending of the withdrawal contract signature email in the case of in-store handover is automatic when you click on "signer le contrat" during the product handover procedure from the rental page.

Contract signature step during in-store product handover. Two options will be offered to you here:

1. Sign the contract immediately — the contract is also automatically sent by email to the customer for signature from their mailbox if needed.
2. If the customer is not present at the time of handover, the user can send the contract by email to the customer for later signature.

For more information on this step, click here.

The sending of the return contract signature email in the case of home delivery is automatic when you set the rental to "retournée" at the logistics level.

The sending of the return contract signature email in the context of an in-store return is automatic when you click on "retourner le produit" on the rental page.

Return contract signature step for in-store product return.