Payment reminder SMS sent to your customers
Payment reminder SMS sent to your customers
Warning: SMS sending fees apply: starting from 10 cents per SMS depending on the destination, these will be billed to you if you activate this feature in your back office.
This feature only applies to subscription-based rentals.
Go to the Administration - SMS menu
Six SMS templates allow you to define a payment reminder campaign for your customers with outstanding balances. They are pre-configured with generic texts but are disabled by default on your platform — you must activate them for them to be sent.
Define the D+X sending delay
The sending delay is calculated based on the date the subscription instalment moves to unpaid status.
An instalment is considered unpaid when the system is certain it can no longer collect it automatically:
- Either on the date the PSP returns a definitive error encountered on the customer's bank card during a collection attempt.
- Or at the end of the rebill cycle you have configured in your back office.
For more information on this configuration, see this article.
Example:
Subscription taken out on 01/03/2024 Collection attempt for the April instalment on 01/04/2024 Non-fatal PSP error, followed by the rebill cycle configured for 3 attempts every day. The instalment will be definitively unpaid on 04/04/2023 if the non-fatal error persisted until the end of the cycle. The SMS will be sent at D+X from 04/04/2023.
Define the subject of each SMS
Define the content of your SMS
Here are the variables available in these SMS messages:
{my_account_url}: link to the customer's account on your mini-site{shop_url}: your site's URL{store_phone}: phone number of the point of sale associated with the rental{store_name}: name of the point of sale associated with the rental{rental_number}: rental ID
You can also manage the content in HTML format if you are familiar with this programming language.
Don't forget to Save your configuration.
Scheduled task
SMS messages are then sent via the scheduled task Notification client - Echéance impayée.
It is active by default and runs every morning at 8 a.m. You can disable it if you do not want any of these 6 SMS messages to be sent.
You can also run it manually if you wish.
Viewing the send history
You can view the details of all sent SMS messages:
- Overdue found = total number of rentals with an outstanding balance found in the database
- About to send SMS for rental #117 to : sending the SMS for rental ID 117 to the phone number registered for the customer in their customer record