Payment by bank transfer and deposit

Feature available with the EXPERT plan You have the option to enable bank transfer payment on your instance. It will only be available for "date-to-date" rentals. This payment method allows your customers to book their rental and then send you a SEPA transfer to pay for it. Don't forget in this case to add your bank details (RIB) in the order confirmation email or in the footer of invoices to make payment easier for your customers. When bank transfer payment is enabled, you also have the option to configure the payment of a deposit at the time of booking, then the balance later, before the rental starts. Go to the Settings - My Activity menu, Payment Types section. Among the payment types, enable bank transfer payment. Don't forget to save your configuration.

Then, in the Settings - Advanced Settings menu, Deposit section, Select the "request a deposit" option. Enter the percentage of the rental amount to collect as a deposit at booking. You can choose the type of rounding to apply to the amount. Finally, set the number of days before the rental start date for sending the balance payment request email. Then save your configuration. Ex: For a rental starting on April 20, if you enter D-3 before the rental start, the customer will receive a balance payment email on April 17. Warning: If the time between the creation date and the rental start date is shorter than the balance payment email sending delay, then the customer will receive this email as soon as the rental is created. Paying for the rental by bank transfer: when you create a rental in the back office, or during a subscription on the front end, choose the payment type "by bank transfer".

Rental transactions by bank transfer with and without deposit

For rentals paid by bank transfer, you will find in the back office on the rental page, one or more transactions (if deposit is enabled), with the status "payment in progress". The invoices for the deposit payment, if enabled, and the balance, are automatically created and sent to the customer with the order confirmation email as soon as the rental is created. You can also download them from the detailed rental page.

Deposit payment request email

As soon as the rental is created, your customers automatically receive an email asking them to pay the deposit amount if enabled, or the full rental amount otherwise. This email can be customised from the Administration - Email > notifications > "wire transfer payment pending" email menu. You can add your bank details (RIB) to make payment easier for your customers.

The rental remains in "Unpaid" status until the full rental amount has been settled (deposit + balance).

Acknowledgement of receipt of transfers

When you notice the receipt of a SEPA transfer on your bank account, go to the relevant rental page and click on PAY. Click the button corresponding to the received payment line.

Enter the date the transfer was received, then confirm. The transaction then moves to "Payment accepted" status and displays the recorded receipt date.

Bank transfer payments in the "Transactions" menu

Received bank transfer payment lines are in "Payment accepted" status; those not yet received are in "In progress" status.

Balance payment reminder

According to the delay configured in the deposit section, D-X days before the rental start, your customers will again receive a pending bank transfer payment request email indicating the remaining amount due.

Receipt of the SEPA balance transfer

Once the balance payment for the rental has been received, go back to the rental page and click on PAY. Record the receipt of the balance and confirm.

All bank transfer transactions move to "Payment accepted" status. The rental moves to "Paid" status.

Cancelling an invoice payable by bank transfer (deposit and/or balance)

You can independently cancel each transaction pending payment by clicking on the cross next to the downloadable invoice.

Once the pending payment transaction has been cancelled, a new refund line is created and a credit note becomes available. The transaction moves to "payment cancelled" status.

Cancelling a rental paid by bank transfer

Click on "Cancel the reservation" on the rental record and confirm the cancellation. WARNING: if you have enabled in your advanced settings the automatic cancellation of your rentals in the event of unretrieved rentals (see article on this configuration: ziqy.circle.so => deposit and balance invoices not yet received will automatically be subject to a credit note and will be sent by email to your customers (if they have not already been individually cancelled prior to this cancellation).

Then click on "REFUND" to open the refund pop-in for already paid invoices. Choose the amounts to indicate as refunded by bank transfer; you can refund the balance and/or the deposit, or a free amount on each transaction. Enter the date the refund by bank transfer was sent to the customer's account. Then confirm. The refunded amounts are shown in orange in the refund pop-in. Refunded transactions are shown on the rental record. You can download the credit note here. It has also been automatically sent by email to your customer.

The refund transaction has also been recorded in the "TRANSACTIONS" menu.