Settling a Penalty

One of your rentals has had a penalty applied (in case of late return, or if the product was damaged or lost). Let's see how to settle it.

Go to the Locations menu

• Locations. Find the rental concerned by the penalty, and click the =A button at the end of the row to display its detailed page. The penalty is located below the transactions block, in the "Pénalité" block.

Click "Payer" to proceed with settling the penalty. Select who should settle the amount. Choose from the following 2 options:

• Amount to be settled by the customer - in the case of a straightforward penalty.
• Amount to be settled by the point of sale - (in the context of a penalty AND a refund because a customer did not pick up a rented product and the rental never started). Choose "Paiement en caisse" or "Paiement en CB".

If the amount is to be settled by the customer by card: If you selected "Montant à payer par le client" in the previous step, you now need to choose how to send the payment link: by email, or by SMS. Regardless of the option chosen, a field will appear and will be pre-filled with the contact details recorded for the customer. You can edit them if necessary. Click "Valider" to send the payment link.

If the amount is to be settled by the point of sale: Here we have a rental with a penalty applied, but also a refund to be processed. In this example, the customer cancelled her rental on the day and was therefore charged 1 day of penalty (according to the pre-set parameters on this platform). She had previously paid for her rental in cash at the till. The store must therefore refund her the rental amount, minus the penalty. While it is entirely possible for the customer to pay her penalty separately, and for the store to then refund her the amount of her rental, it is also possible to group everything into a single transaction. Click "Payer" at the end of the penalty row.

Choose "Montant à régler par le point de vente". The penalty to be applied and the refund to be processed by the store are displayed on two separate lines. Select the refund and penalty lines. This will allow you to refund the customer while taking into account the penalty applied. Here, the store will therefore need to refund the customer €25 - €5, i.e. €20 in total. Click the refund button. As the customer paid at the till, the refund must be processed through the same method. Click "Remb. en caisse" here to notify the platform that the transaction took place in store.

The penalties are settled. When all penalties are settled, the "Payer" button at the end of the row disappears and is replaced by a green checkmark.