Create a repair on the admin side

1. Go to Repairs > New repair (/dashboard/repairs/new).
2. Fill in the case information:
   • Customer: name, email address, phone number, postal address.
   • Product: select an existing DPP item or enter manually (brand, description, serial number).
   • Problem description: describe the failure or anomaly observed.
   • Photos: upload photos of the damaged product.
   • Warranty: indicate whether the product is under warranty, out of warranty, or if the status is unknown.
3. Click "Create repair".

💡 Tip: An SLA deadline is automatically calculated at creation based on the product category. This deadline is displayed and tracked throughout the case.