Rejection reasons
If a repair cannot be carried out, you can reject it by selecting a reason:
| Reason | Description |
|---|---|
| Hors périmètre | The product or fault is not covered |
| Capacité insuffisante | No repairer is available |
| Non réparable | The product is beyond repair (obsolescence, irreversible damage) |
| Demande client | The customer cancels their own request |
| Autre | Free-text reason with written explanation |
💡 Tip: The rejection reason is communicated to the customer via notification (WhatsApp / email). Be precise in your explanation to limit follow-up enquiries.
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