Frequently Asked Questions

Q. The customer has not received their payment link. What should I do? A. Check that the customer's email address is correct in the repair record. The payment link is automatically sent when the quote moves to the "Quote Created" status. You can resend the notification from the case record.

Q. Can a quote be modified after the customer has paid? A. No. Once the repair reaches the "Paid" status, the quote and selected parts are locked and can no longer be modified. This is a rule to protect the financial integrity of the case.

Q. A repairer does not appear in the assignment suggestions. Why? A. Check that the repairer has Active status (/dashboard/repairers). Also check that their specialties and geographic area are correctly filled in.

Q. How can a repairer benefit from the Bonus Réparation? A. The repairer must hold an active QualiRépar label. This label must be entered in their repairer profile. The platform automatically checks eligibility when each case is created.

Q. What commission is charged on repairer payments? A. The platform commission is 2.5% by default. This rate is configurable in your billing settings.

Q. Can a repair be created without an associated digital product passport (DPP)? A. Yes. During creation, you can manually enter the product information (brand, description, serial number) without selecting an existing DPP item.