Repairers

Add a repairer (/dashboard/repairers/new)

1. Go to Repairers in the menu (/dashboard/repairers).
2. Click "Add a repairer".
3. Fill in the information:
   • Name, email address, phone number
   • Specialties (product categories mastered)
   • Geographic coverage area
   • Maximum capacity (number of simultaneous repairs accepted)
   • QualiRépar label (if applicable — required for the Bonus Réparation)
4. Confirm: the repairer receives an invitation email to activate their access.

Repairer statuses

⚠️ Important: Only repairers with Active status appear in assignment suggestions.

Performance score

Each repairer has a performance score from 0 to 100, automatically recalculated every day based on the following criteria:

This score directly influences the ranking in smart assignment suggestions.