SLA Tracking
Repair cases are monitored using deadline indicators (SLA) visible in the dashboard:
| Indicator | Status | Meaning |
|---|---|---|
| 🟢 | On track (on_track) | The repair is within the deadline |
| 🟡 | At risk (at_risk) | The deadline is approaching — action recommended |
| 🔴 | Overdue (overdue) | The deadline has been exceeded |
💡 Tip: You can configure SLA deadlines by product category in Paramètres > Réparations.
⚠️ Important: The SLA deadline is set at the assignment date and is not automatically recalculated in the event of a delay. If an exceptional delay occurs, contact the repairer directly from the case record.
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